Frequently Asked Questions

All of our menu is made fresh, and prepared once your order is received. For us to do this successfully, a minimum of 48 hours will be required between order and delivery.

When selecting your catering options, you can check for availability on the calendar provided once items have been added to your cart, as well as time slots for delivery.

If you have a specific date in mind that you'd like to place an order for, but you're not quite ready to pay in full, you can reserve your date by placing a non-refundable deposit to secure that date and time. (minimum order value will apply, please get in touch with us to discuss your event at hello@mapletonhousecatering.com.au).

You will be provided with a 2 hour window to choose from when selecting your delivery date. If your preferred delivery time is not available, try the previous time slot to ensure delivery. Should you need your catering at a specific time, please leave a note upon checkout, and we will do our best to allocate that time slot to you.

Weekend bookings are available by request only and are subject to availability. All bookings are confirmed upon availability.

Monday to Friday: $200

Saturday minimum: $500

Sunday minimum: $600

(Excludes delivery)

Yes. All our prices are GST inclusive.

We deliver to most Sydney suburbs, with the main areas being the CBD, Eastern Suburbs, Inner West, and Sutherland Shire. You can check if you fall within this radius by entering your postcode into our Delivery Checker before adding your items to cart, or when entering your Delivery Address at checkout.

It would be preferable if someone is home to receive and accept the delivery, as food needs to be refrigerated if not consumed right away. In the case where this is not possible, but you need your catering delivered at that time, leave a note at checkout advising us of a safe, dry place and away from direct sunlight for our driver to leave your delivery.

Please note, once the order has been delivered (and left in a safe place) it then becomes your responsibility should any damage, theft, or spoilage occur.

At this stage, we only provide a delivery service.

We can offer substitutions to dietary requirements, but unfortunately changes to the menu altogether we can not provide.

We like to use fruit that is at its freshest and in season. Whilst we’d like to list the inclusions for our platters, it is based on seasonal availability, and therefore may differ from time to time.

Absolutely! If you wish to surprise a friend, family member or a colleague with our boxes for a special occasion, a ‘thank you’, or simply because you’re just an AWESOME person, you can leave a personalised message in the box provided in your cart. Please ensure you include the recipient's details in the Shipping section at checkout, as well as your own details in the Billing section, in case we need to reach out to either yourself or the lucky recipient.

Included in your delivery fee, is the collection of the boards  We ask that you have the items cleaned and available for pick up within 48 hours of the initial delivery time. A $100 bond will be charged with your order, and will be refunded immediately upon pick up. If the board is not available upon collection, or there is no one at the address to return the board, the relevant delivery fees will be taken from the bond each time a collection is attempted.