Placing My Order
How far in advance am I required to order my catering?
All of our menu is made fresh, and to order. For us to do this successfully, a minimum of 48 hours will be required between order and delivery. For our 'Teacakes Box' and 'Sweet Treats Board', or any orders INCLUDING a 'Teacakes Box' or Sweet Treats Board' for a weekend delivery, MUST be placed before 12pm on the Thursday prior.
How will I know if there is availability for my catering to be delivered?
When placing your catering order, you can check for availability on the calendar provided once items have been added to your cart, as well as available time slots for your delivery.
Can I reserve a date in the future for a booking, without placing an order?
If you have a specific date in mind that you'd like to place an order for, but you're not quite ready to pay in full, you can reserve your date by placing a non-refundable deposit to secure that date and time. Please get in touch with us to discuss your event at hello@mapletonhousecatering.com.au. Please note that minimum order values will apply.
Can I choose a particular time for my catering to be delivered?
You will be provided with a 2 hour window to choose from when selecting your delivery date. If your preferred delivery time is not available, please reach out to us and we will do our best to accommodate. Should you need your catering at a specific time, please leave a note upon checkout, and we will do our best to allocate that time slot to you.
Is there a minimum order?
Due to the nature of our made to order menu, as well as our supplier requirements, there is a minimum of $100 per order (excluding delivery fees)
Do your prices include GST?
Yes. All our prices are GST inclusive, so there are no nasty surprises at checkout.