Frequently Asked Questions

I have questions... and I need answers!

You can find below the answers you seek to some of the most common questions that arise.

If there is anything we have missed, feel free to drop us a line at hello@mapletonhousecatering.com.au

Placing My Order

How far in advance am I required to order my catering?

All of our menu is made fresh, and to order. For us to do this successfully, a minimum of 48 hours will be required between order and delivery. For our 'Teacakes Box' and 'Sweet Treats Board', or any orders INCLUDING a 'Teacakes Box' or Sweet Treats Board' for a weekend delivery, MUST be placed before 12pm on the Thursday prior.

How will I know if there is availability for my catering to be delivered?

When placing your catering order, you can check for availability on the calendar provided once items have been added to your cart, as well as available time slots for your delivery.

Can I reserve a date in the future for a booking, without placing an order?

If you have a specific date in mind that you'd like to place an order for, but you're not quite ready to pay in full, you can reserve your date by placing a non-refundable deposit to secure that date and time. Please get in touch with us to discuss your event at hello@mapletonhousecatering.com.au. Please note that minimum order values will apply.

Can I choose a particular time for my catering to be delivered?

You will be provided with a 2 hour window to choose from when selecting your delivery date. If your preferred delivery time is not available, please reach out to us and we will do our best to accommodate. Should you need your catering at a specific time, please leave a note upon checkout, and we will do our best to allocate that time slot to you.

Is there a minimum order?

Due to the nature of our made to order menu, as well as our supplier requirements, there is a minimum of $100 per order (excluding delivery fees)

Do your prices include GST?

Yes. All our prices are GST inclusive, so there are no nasty surprises at checkout.

Delivery

Do you offer delivery to my area?

We offer delivery to most Sydney Metropolitan locations. If you would like to confirm if you fall within our delivery zones, please reach out to our friendly team on hello@mapletonhousecatering.com.au and we will get back to you within 1 business day.

What if no one is home at time of delivery?

Due to the nature of the food being delivered, we require someone to be home at the time of delivery. This is to ensure we adhere to food safe requirements, and preserve the integrity of your items.

Am I able to pick up my catering order?

Unfortunately, we only provide a delivery service.

Dietary Requirements

Do you cater for special dietary requirements?

Absolutely! We have a range of menu items catering to many dietary requirements, including Vegan, Dairy Free, Vegetarian and Nut Free.

If you have any specific dietary requirements, please reach out to us at hello@mapletonhousecatering.com.au to discuss your options, and we can best accommodate you.

Can we substitute any items in our boxes or platters?

We can offer substitutions to dietary requirements, but unfortunately changes to the menu altogether we can not provide.

What is included in your fruit platters and boxes?

We like to use fruit that is at its freshest and in season. Whilst we’d like to list the inclusions for our platters, it is based on seasonal availability, and therefore may differ from time to time.

Miscellaneous

Do you have a cancellation policy?

Any orders cancelled prior to 72 hours of delivery date will be entitled to a full refund (minus credit card and administration fees), or be offered a credit note if preferred for future catering. Any credit notes are to be used within 6 months of the date of issue.

Cancellations made within 72 hours of your delivery date are non-refundable.

Can I send boxes as a gift to someone else?

Absolutely! If you wish to surprise a friend, family member or a colleague with our boxes for a special occasion, a ‘thank you’, or simply because you’re just an AWESOME person, you can leave a personalised message in the box provided in your cart. Please ensure you include the recipient's details in the Shipping section at checkout, as well as your own details in the Billing section, in case we need to reach out to either yourself or the lucky recipient.

How can I return the boards once I am done with them?

Included in your delivery fee, is the collection of the boards We ask that you have the items cleaned and available for pick up within 48 hours of the initial delivery time. A $100 bond will be charged with your order, and will be refunded immediately upon pick up. If the board is not available upon collection, or there is no one at the address to return the board, the relevant delivery fees will be taken from the bond each time a collection is attempted.